Flo Glass Pty Ltd (ACN 66 656 191 614) Website: floglass.com.au Contact: sales@floglass.com.au | 1300 504 907 

1. About the Website 

a) Welcome to floglass.com.au (Website). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (Products). The Website provides this service by way of granting you access to the content on the Website (Purchase Services). 

b) The Website is operated by Flo Glass Pty Ltd (ACN 66 656 191 614). Access to and use of the Website, or any of its associated Products or Services, is provided by Flo Glass Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its Services, immediately. 

c) Flo Glass Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Flo Glass Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. 

2. Acceptance of the Terms 

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Flo Glass Pty Ltd in the user interface. 

3. Registration to Use the Purchase Services 

a) In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including: 

• Email address 
• Mailing address 
• Telephone number 
• Full name 

b) You warrant that any information you give to Flo Glass Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date. 

 c) Once you have completed the registration process, you will be a registered member of the Website (Member) and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services. 

 d) You may not use the Purchase Services and may not accept the Terms if: 

• you are not of legal age to form a binding contract with Flo Glass Pty Ltd; or 
• you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services. 

4. Your Obligations as a Member 

a) As a Member, you agree to comply with the following. You will use the Purchase Services only for purposes that are permitted by: 

• the Terms; 
• any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions; 
• you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services; 
• any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Flo Glass Pty Ltd of any unauthorised use of your password or email address or any breach of security of which you have become aware; 
• access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Flo Glass Pty Ltd providing the Purchase Services; 
• you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website; 
• you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by Flo Glass Pty Ltd for any illegal or unauthorised use of the Website; and 
• you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited. 

5. Copyright and Intellectual Property 

a) The Website, the Purchase Services and all of the related products of Flo Glass Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (Content) are owned or controlled for these purposes, and are reserved by Flo Glass Pty Ltd or its contributors.b) Flo Glass Pty Ltd retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you: the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Flo Glass Pty Ltd; or 

• the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or 
• a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process). 

c) You may not, without the prior written permission of Flo Glass Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain. 

6. Privacy Policy 

Flo Glass Pty Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Flo Glass Pty Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. 

Personal Information We Collect or Process 

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: 

• Contact details including your name, address, billing address, shipping address, phone number, and email address. 
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. 
• Account information including your username, password, security questions, preferences and settings. 
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. 
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. 
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. 
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services. 

Personal Information Sources 

We may collect personal information from the following sources: 

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; 
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; 
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; 
• From our partners or other third parties. 

How We Use Your Personal Information 

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes: 

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services. 
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. 
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. 
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. 
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies. 

How We Disclose Personal Information 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: 

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). 
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. . 
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations. 
• With our affiliates or otherwise within our corporate group. 
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others. 

Relationship with Shopify 

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal. 

Third Party Websites and Links 

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. 

Children's Data 

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age. 

Security and Retention of Your Information 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. 

Your Rights and Choices 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. 

• Right to Access / Know. You may have a right to request access to personal information that we hold about you. 
• Right to Delete. You may have a right to request that we delete personal information we maintain about you. 
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you. 
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. 
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. 

 You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en. 

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law. 

Complaints 

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. 

International Transfers 

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection. 

 Changes to This Privacy Policy 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law. 

Contact 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: 

• Email: sales@floglass.com.au 
• Phone: 1300 504 907  

 7. General Disclaimer 

a) You acknowledge that Flo Glass Pty Ltd does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than as provided for pursuant to these Terms. b) Flo Glass Pty Ltd will make every effort to ensure a Product is accurately depicted on the Website; however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.  

c) Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. 

d) Subject to this clause, and to the extent permitted by law: 

• all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and 
• Flo Glass Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. 

e) Use of the Website, the Purchase Services, and any of the products of Flo Glass Pty Ltd (including the Delivery Services), is at your own risk. Everything on the Website, the Purchase Services, and the Products of Flo Glass Pty Ltd are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following: 

• failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records; 
• the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website); 
• costs incurred as a result of you using the Website, the Purchase Services or any of the Products; 
• the Content or operation in respect to links which are provided for the user's convenience; 
• any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or 
• any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct. 

8. Limitation of Liability 

a) Flo Glass Pty Ltd's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or, where you have not paid the Purchase Price, the total liability of Flo Glass Pty Ltd is the resupply of information or Purchase Services to you. b) You expressly understand and agree that Flo Glass Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. 

c) Flo Glass Pty Ltd is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of Flo Glass Pty Ltd, by third parties or by any of the Purchase Services offered by Flo Glass Pty Ltd. 

d) You acknowledge that Flo Glass Pty Ltd does not provide the Delivery Services to you and you agree that Flo Glass Pty Ltd will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services. 

 9. Termination of Contract 

a) The Terms will continue to apply until terminated by either you or by Flo Glass Pty Ltd as set out below. 

b) If you want to terminate the Terms, you may do so by: 

• notifying Flo Glass Pty Ltd at any time; and 
• closing your accounts for all of the Purchase Services which you use, where Flo Glass Pty Ltd has made this option available to you. 
• Your notice should be sent, in writing, to Flo Glass Pty Ltd via the 'Contact Us' link on our website. 

c) Flo Glass Pty Ltd may at any time terminate the Terms with you if: 

• you have breached any provision of the Terms or intend to breach any provision; 
• Flo Glass Pty Ltd is required to do so by law; 
• the partner with whom Flo Glass Pty Ltd offered the Purchase Services to you has terminated its relationship with Flo Glass Pty Ltd or ceased to offer the Purchase Services to you; 
• Flo Glass Pty Ltd is transitioning to no longer providing the Purchase Services to users in the country in which you are resident or from which you use the service; or 
• the provision of the Purchase Services to you by Flo Glass Pty Ltd is, in the opinion of Flo Glass Pty Ltd, no longer commercially viable. 

d) Subject to local applicable laws, Flo Glass Pty Ltd reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Flo Glass Pty Ltd's name or reputation or violates the rights of those of another party. 

e) When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Flo Glass Pty Ltd have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely. 

10. Indemnity 

a) You agree to indemnify Flo Glass Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against: 

• all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website; 
• any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or 
• any breach of the Terms. 

11. Dispute Resolution 

11.1 Compulsory 

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought). 

 11.2 Notice 

A party to the Terms claiming a dispute (Dispute) has arisen under the Terms must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.  

11.3 Resolution 

On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must: 

• Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree; 
• If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Queensland Building and Construction Commission or his or her nominee; 
• The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation. The Parties must each pay their own costs associated with the mediation; 
• The mediation will be held in Brisbane, Australia. 

 11.4 Confidential 

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence. 

11.5 Termination of Mediation 

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so. 

12. Venue and Jurisdiction 

The Purchase Services offered by Flo Glass Pty Ltd are intended to be used by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia. 

13. Governing Law 

The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns. 

 14. Severance 

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force. 

Last updated: April 2026 Flo Glass Pty Ltd — ABN/ACN 66 656 191 614